13220 Rosedale Hill Avenue, Huntersville, North Carolina 28078, United States
OUR PHILOSOPHY
At Progressive Medical Associates, our philosophy about healthcare is simple:
- We endeavor to know each of our patients personally and treat them the way we, ourselves, would want to be treated.
- We feel it is essential to take the time to listen and understand our patients' concerns, while also explaining health diagnoses and treatment plans in a way everyone can understand. We make every attempt to treat all patients with dignity and honor.
- We wish to provide compassionate, knowledgeable and diligent care to all of our patients. We feel it is important that our patients fully participate in their healthcare decisions and understand their options.
PATIENT RIGHTS
As a patient, you may expect to:
- Be given considerate, respectful and compassionate care
- Be given care in a safe and private environment
- Know the names and job functions of the people who care for you
- Have your culture, personal values, beliefs and wishes respected
- Be treated without discrimination based on race, color, origin, age, gender, religion, ethnicity, language, sexual orientation, or any other reason
- Be involved in your plan of care
- Involve your family in decisions about your care
- Have your pain appropriately managed
- Ask questions and receive timely responses to your queries and requests
- Ask for and be provided a chaperone during exams, tests, or procedures
PATIENT RESPONSIBILITIES
As a patient, you have the responsibility to:
- Be respectful of your care team, from the providers and medical assistants to the front desk and billing staff
- Be considerate of others in your language and conduct
- Be in control of your behavior, even if feeling angry or frustrated
- Put away your mobile device for the duration of your clinic visit
- Provide accurate and complete information about your health, medical records, address, telephone number, date of birth, insurance carrier, or any other information which is pertinent to your care with our clinic
- Follow the recommendations of your provider as pertains to your course of treatment.
- Take responsibility for the consequences of refusing care or not following your providers instructions and understand that in these instances, we may need to end our relationship after giving you reasonable notice
- Call and notify our office, if you cannot keep your appointment
- Provide us with a copy of your Advance Directive
- Pay any due balances for services provided, or request a payment plan schedule for remittance of any due balances