Upcoming Novant Transition: Your Care, Your Questions

Is my doctor changing?

No; Your current providers and staff will continue caring for you at the same location.

Is the office moving or getting a new phone number?

No; Our office location and phone number will remain the same.

Will the office hours change?

Our hours will remain Monday through Friday, 8:00am–4:30pm.

Will you accept my insurance after the transition?

Insurance participation depends on your specific insurance plan and network. Please contact your insurance company directly to confirm that Novant Health, our practice and your providers are in-network, under your specific plan.

Please note that our office cannot recommend insurance plans or determine whether a particular plan is appropriate for your needs.

Do I have to change doctors?

Your current providers will continue seeing patients at the practice. If you have questions about how your particular insurance plan may affect your ability to continue receiving care here, please contact your insurance company.

What if I have a balance on my account?

All outstanding balances with Progressive Medical Associates must be paid in full by November 25, 2026, ahead of our transition to Novant Health.

Please note that outstanding balances remain the patient's responsibility and are not eliminated by the practice transition. Unpaid balances remain subject to applicable collection policies. To make a payment or ask questions about your account, please contact our billing department at (704) 766-0320, option 6.

What if I have concerns about the transition?

We understand that changes to a healthcare practice can raise questions. The information in this announcement outlines the changes currently planned for our practice. For questions about your medical care, please contact our office.

Telehealth Coverage Update
As of February 3, 2026, federal authorization for telehealth services under Traditional Medicare has been renewed by Congress, through December 31, 2027.

Virtual visits are available for Traditional Medicare patients.

Patients with Medicare Advantage or commercial insurance plans are responsible for verifying coverage with their insurer, prior to scheduling a telehealth visit, as coverage may vary. Should your insurance deny payment for any reason, you, the patient, are responsible for any costs.

Progressive Medical Associates

Progressive Medical Associates, PLLC

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